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18 May 2022

Notice for Offaly bus no-show issued 45 minutes after it was due

Notice for Offaly bus no-show issued 45 minutes after it was due

Notice for Offaly bus no-show issued 45 minutes after it was due

A social media notice advising customers of a commuter bus no-show was issued 45 minutes after the bus was due to arrive at its departure location.

Operators Go Ahead Ireland published the following notice to Twitter at 9.05am on Tueday.

The 120 bus would have been due to depart Edenderry at 8.20am. 

Customers were quick to express their frustration with the late notice.

Edenderry councillor Robert McDermott raised ongoing issues with this bus service for passengers at last month's Edenderry Municipal District meeting.

Cllr McDermott said people have been left stranded at all times of the day and night when buses that were scheduled to arrive simply haven’t turned up. 

“This situation is unacceptable,” he stressed.

The issue was first raised at the Edenderry Municipal District meeting back in Autumn 2021 and a formal complaint letter was sent by them to Go Ahead Ireland. 

“Unfortunately, whilst a reply was received to this complaint, the reply was viewed as being unsatisfactory,” said the Edenderry based councillor.

Nevertheless, the Municipal District wrote again to Go Ahead Ireland last month giving several specific examples of when the bus service was not provided as scheduled and requesting that representatives from Go Ahead Ireland Bus attend the Municipal District monthly meeting to discuss these ongoing issues.

Alongside the approach by the Municipal District, Cllr McDermott and Deputy Barry Cowen have also made representations to the National Transport Authority regarding this issue. The following emailed reply was received on March 30 as a result of their contact with the NTA.

“We refer to your complaint sent to the National Transport Authority on the 11th of March concerning the reliability of the service provided by Go-Ahead Ireland in Edenderry, across Routes 120, a, b, c, d, e, f, x.   We are very concerned to learn of the problems encountered.  

"We thank you for taking the time to get in contact in regard to this issue and for bringing this to our attention. The operational performance you describe, has been indeed the case as we are aware that Route 120 has not performed to the expected standard over the last month. If persistent, would result in GAI incurring a poor performance rating and where an operator fails to achieve their contractual targets across their services, financial penalties apply.

 

"The Authority formally meets Go Ahead Ireland on a period basis regarding, among other things, customer issues relating to service quality. At this meeting we will raise the specific issue you have raised with the Operator in order to improve performance. We trust this clarifies matters.  Yours sincerely.  NTA Oireachtas Liaison.”

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