Patients’ ratings of their experiences at Tullamore Hospital above the national average

Results of the National Patient Experience Survey launched today for Midland Regional Hospital Tullamore

Damian Moran

Reporter:

Damian Moran

Email:

damian@offalyexpress.ie

Tullamore Hospital

Midlands Regional Hospital, Tullamore

Overall, patients’ ratings of their experiences at Midland Regional Hospital, Tullamore were above the national average. 90% of patients at Midland Regional Hospital, Tullamore said they had a ‘very good’ or ‘good’ experience, compared with 84% nationally.

However 44% said they could not someone on the hospital staff to talk to about their worries and fears and a further 70% said they waited more than six hours before being admitted to a ward,

The figures are contained in the results of the first ever National Patient Experience Survey which has been launched today in Dublin by An Taoiseach Leo Varadkar TD and Minister for Health Simon Harris TD.

The survey, which took place during the month of May, gave almost 27,000 patients discharged from a public acute hospital across Ireland the opportunity to describe their experiences in hospital.

READ MORE: Midland Regional Hospital Tullamore launches 'Stop and Sit' art exhibition

During the period, 845 people discharged from Midland Regional Hospital, Tullamore during and were invited to participate in the survey. 423 people completed the survey.

The hospital scored above the national average on most questions in the survey however, some areas requiring improvement were identified. In relation to admissions, the large majority of patients reported waiting more than six hours in the emergency department.

Patients also said that they were not always able to understand the answers they got to their questions about operations and
procedures. In relation to leaving hospital, a number of patients felt that they were not involved in decisions about their discharge from hospital.

* 333 (85%) of the 393 people who rated the hospital food said it was ‘very good’ or ‘good’.

* 93% of the 274 people who answered this question said that their family definitely or to some extent had sufficient opportunities to talk to a doctor.

* 358 people (87%) said that they were always treated with respect and dignity.

* 154 (41%) of the 277 people who answered said that they were not, or were only to some extent, involved in decisions about their discharge from hospital.

* Many people said that the room or ward they were admitted to was very clean, with a score of 9.7 out of 10 for this question

* Midland Regional Hospital, Tullamore scored 8.8 out of 10 for care on the ward

* Many people said that they were given enough privacy when they were being examined or treated, with a score of 9.3 out of 10 for this question.

* The lowest rated question asked patients whether they had enough time to discuss their care and treatment with a doctor, scoring 7.9 out of 10. 146 respondents (36%) said they did not always have enough time with a doctor to discuss

SOME PATIENTS COMMENTS

* “The nurses were very good and were run off their feet - need more staff at night with patients who are in need of more attention"

* “If I asked for anything I wanted I was looked after. I was happy with my care with the staff available. Theywere always busy but did their best to accommodate you when they could.”

* “For a hospital I thought the food was not the healthiest to be offering, but it was nice. I would suggest offering healthy options - less sugar & white bread”

* “Food was very good and I never went hungry.”

REACTION

Commenting on the NEPS findings Dr. Susan O’Reilly, CEO of the DMHG, said “I very much welcome the publication of today’s survey results and more importantly their findings as they relate to Midland Regional Hospital Tullamore.

“Knowing and understanding patient experiences of our hospital services is the most impactful and effective way to drive change and to ensure that the quality and care that we provide to patients across our hospitals is the best it can be."

Dr O'Reilly added, "this is the first-time patients have been asked about their experiences in such a direct and joined-up way nationally. It provides the management and staff at Midland Regional Hospital Tullamore and across Dublin Midlands Hospital Group, with a crucial base line information dataset from which to develop services and continuously enhance their delivery.

“This survey also helps to create and foster an environment, as it should be, where patients are central to shaping our hospital services and how they are rolled-out into the future.”

Orlagh Claffey, General Manager at Midland Regional Hospital Tullamore, noted, “I’d like to thank our staff at Midland Regional Hospital Tullamore and the patients who took the time to complete the survey and provide their valuable feedback on their time at the Hospital. I’m delighted to see that the results of the survey show a very high level of patient satisfaction while attending Midland Regional Hospital Tullamore. Our patients are the central focus of our work and today’s survey results are a testament to the hard work and dedication of our staff, right across the Hospital. 

She added, "It’s important to also note the areas where we can improve the patient experience. A number of key areas for improvement have been identified in the survey results and management and staff at Midland Regional Hospital Tullamore will begin work to address these issues. Our goal is always to ensure we keep improving the patient experience and the National Patient Survey is an important part of our development as a hospital.”

You can view the full report at www.patientexperience.ie.