HSE must improve communications with patients

A consultant in emergency medicine has committed to taking on board comments made by an Offaly councillor that the HSE must improve its communications with patients.

A consultant in emergency medicine has committed to taking on board comments made by an Offaly councillor that the HSE must improve its communications with patients.

Dr Una Geary was a guest at the Dublin Mid-Leinster Health Forum in Tullamore where she gave a presentation to members on the National Emergency Medicine Programme at A&E departments across the country.

Speaking after her presentation, Cllr Tommy McKeigue said communications within the HSE are “not good enough” and Dr Geary said this is a message she has received “very clearly” from their advocacy groups.

“It can be difficult for staff in a very stressful environment,” she explained, but added that consultants are aware of the issue.

“We will work on that,” she said.

When asked by Cllr McKeigue how Irish A&E units measure up to international standards, she said it’s difficult to compare one system with another.

She said it is better to compare how A&E in Ireland is with how it could be.

“There are no trolleys in the UK, so we see that as a beacon of hope,” she said, outlining that trolley-free A&E departments are one of the programme’s aims.

But she added that in surveys, Irish nursing and medical staff are seen to have some of the highest standards in the world, with our nurses being “exemplary.”