ONE Tullamore MACE store was recognised for achieving high standards in retailing at the annual MACE Excellence Awards.
Mann’s MACE Tullamore was part of a special group of retailers , who received the Excellence Award on the night, held in the Sheraton Athlone hotel recently.
Addressing MACE retailers at the ceremony, Willie O’Byrne, Managing Director of BWG foods, said the excellence awards apply to those who, through their commitment to the highest retail standards and customer service, continue to help the network outperform its peers. “I would like to congratulate our MACE retailers who have not only demonstrated resilience in managing their businesses in tough conditions but who have excelled in raising store standards. These are positive reinforcements for the MACE brand and sets a challenging benchmark for the reminder of 2012.”
Retailers who achieve the MACE Excellence Awards must comply with a strict set of criteria which involves stores being rigorously monitored throughout the year in areas such as shop presentation, food safety and legal compliance.
The assessment also involves surprise audits carried out on an ongoing basis throughout the year by mystery shoppers as well as MACE personnel to ensure that the highest possible standards are being upheld on a continuous basis.
Congratulating recipients, Alex Banahan, Sales Director said it was a great credit to MACE retailers and staff that the standard continued to improve year on year and he was pleased with the significant improvement in customer service mystery shopper audits overall.